Frequently Asked Questions about the MetLife Auto & Home Driver Improvement Course Discount


Registering and Purchasing the Course

May I take a driver improvement course for an insurance discount?
A three-year discount on your auto insurance is offered by MetLife Auto & Home in many states. It is recommended that you Confirm Your State to determine if your state allows the discount for a self-instructed course.

What if my state does not allow MetLife Auto & Home to give a discount for the driver improvement course?
MetLife Auto & Home may be able to provide discounts for other National Safety Council defensive driving courses based on state law or standard filing limitations. Some states do require the course to be a longer duration for insurance discounts or to be taught in a classroom setting. Specific restrictions may apply. Fees vary from state to state. Determine if a discount is available in your state and what restrictions may apply at the Confirm Your State page.

May I take the driver improvement course for point reduction or ticket dismissal purposes?
This course is not intended nor approved for motor vehicle point reduction or ticket dismissal programs.

How long is the course?
The course length for the online driver improvement course is approximately 90 minutes. The course has a book mark feature, which allows the course to be taken in increments at your convenience.

How long do I have to complete the course?
You will have 45 days from the date of purchase to complete the driver improvement course.

Can I take the course on my tablet or smartphone?
The course requires Adobe Flash Player to display correctly. If your tablet or smartphone has Flash, then you should be able to access the course. Because Flash is not usually available on iPads, the course is not available on this device unless a third-party player, such as Puffin Web Browser, is downloaded.
Puffin Web Browser - 2 Week Trial App Store Download
Puffin Web Browser - Full Version ($3.99) App Store Download

Are there any security risks to purchasing training material online?
Purchasing over our e-commerce store is safe and highly secure. Our store utilizes a browser security technology called secure sockets layer (SSL). SSL is the industry standard and among the best software available today for secure online transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

What is a cookie?
A cookie is a message given to your web browser by a web server that is stored on your system in a small text file. Web sites use cookies to recall user information. When you return to a website that uses cookies, your browser sends information to the web server via the appropriate cookie file. The server can then present you with custom web pages, recall any preferences you have specified, or even remember your log-in information in order to automatically log you in to the site.

Does this course site use cookies?
This site does use cookies to cache user's identification and progress information, only but it is not a cookies-dependent site. Cookies used in this program do not cache credit card or personal information. If you choose to disable cookies, you still will be able to complete the course.

There are multiple people in my family who want to take this course. Can we share one account?
Only one certificate can be issued for each account. Therefore, every family member taking the course must have his or her own driver improvement course account.

During registration I am asked for my e-mail address. Do I have to give it? What if I don't have one?
You are required to provide your email address to register for the driver improvement course. Your e-mail address is the primary method we use to notify you of any order-related information such as registration confirmation and for responding to any e-mail questions you may submit. We will not sell, rent, or lease your personally identifiable information to others.

I've forgotten my password or Login ID. How do I retrieve that information?
The log-in page includes a link to the "Forgot your ID or password?" page. Click that link and enter the e-mail address you used at time of registration. You will receive an email confirming your log-in and password information. If the link is not available, contact us via email at NSChelp@safetyserve.com or call us at 800-775-1484. You should not contact MetLife Auto & Home with these questions. All technical questions are handled by the National Safety Council LMS provider, SafetyServe.

I'm trying to register and keep receiving this error message: "The Login ID you entered has already been taken, please try again..." What's wrong?
This error message can occur when someone else has already registered using the same log-in ID. In this case, you will need to select a different log-in ID and continue with the registration. However, this can also occur when a user has already registered, but has not yet completed the course and, upon returning to the website, attempts a new registration. In this case, you can just click on the LOGIN icon and log-in with the log-in ID and password you entered when you purchased the course.

I have a question about billing or about my credit card transaction. Who do I contact?
Please contact us via email at NSChelp@safetyserve.com or call us at 800-775-1484. You should not contact MetLife Auto & Home with these questions. All registration and payments are handled by the National Safety Council LMS provider, SafetyServe.

System Requirements:
JavaScript must be enabled. Flash 9 or higher Plug-in is required. You must also have one of the following operating systems:
  • Windows 2000: MSIE 5.x, Netscape 4.7, Netscape 7.x, Mozilla 1.x, CompuServe 7, AOL 8, and Opera 7.11
  • Windows XP: MSIE 6.x or newer, Netscape 7.x or newer, Mozilla 1.x or newer, Compuware 7 or newer, AOL 8 or newer, and Opera 7.11 and newer
  • Windows Vista: MSIE 7 or newer, Firefox 2.0 or newer, AOL 9 or newer
  • Windows 7: MSIE 7, Firefox 2.0, AOL 9 Note: IE (64 bit) is not compatible with this course
  • Windows 8: (Note: view the course in desktop mode)
  • Macintosh Mac OS 9.x: MSIE 5.1, Netscape 4.8, Netscape 7.x, Mozilla 1.x, and Opera 6
  • Mac OS X 10.1.x, Mac OS X 10.2.x, or Mac OS X 10.3.x or later: Firefox 1.x, MSIE 5.2, Netscape 7.x, Mozilla 1.x, AOL 7, Opera 6, And Safari 1.0 (Mac OS X 10.2.x or later) •
  • Linux: Red Hat Enterprise Linux (RHEL) 3 update 8, RHEL 4 update 4 (AS/ES/WS/) /Novell SUSE 9.x or 10.1: Firefox 1.5.0.7 and higher; Mozilla 1.7.x and higher, Sea Monkey 1.0.5 and higher